FAQ

I’ve placed an order. When will installation of my new window(s) and/or door(s) begin?
Typical lead time is 6-8 weeks from order date.

Is there a deposit required?
Yes, 33% of the total invoice.

When is the balance due?
Upon completion of installation.

What forms of payment are acceptable?
We accept personal checks and major credit cards: MasterCard, Visa and Discover.

What is the typical time frame for installing new window(s) and door(s)?
It depends upon the size of the order. Prior to installation, we’ll give you an estimate and create a schedule that works for everyone.

Do I need to be home when you come to install?
No.

What if I have pets?
All pets need to be located in another room during the entire installation process.

Do I need to do anything prior to installation?
The customer should remove all blinds and decorative window treatments prior to our scheduled installation time. There should be at least 4 feet of space for our installers to work surrounding the window, so please move furniture away from the door(s) and/or window(s).

If it is raining or snowing, will you still come to install as scheduled?
We may not work that day, depending on the severity of the weather conditions. If we do have to reschedule, we will contact you with our next available installation date.

What is the warranty for window(s) and door(s)?
Most window and sliding glass door warranties have multiple components, including the insulated glass, frame, hardware, etc., and vary from manufacturer to manufacturer. Warranties will be provided with the invoice or, upon request, prior to installation.

What is the warranty for labor?
3 years from date of installation.

Are screens included with my new window(s) or sliding door(s) purchase?
Yes!

Do you provide touch-up painting services to the drywall if marks are left behind?
We will always clean-up handprint marks and the surrounding area when we have completed the job.

What happens if during the installation process there is damage to the dry wall?
Our installers will patch minor damage to the drywall if there is any. Major drywall damage must be assessed on a case by case basis, factoring in the existing condition of the drywall previous to installation, and may need to be repaired by a drywall specialist.

Do you dispose of the old window(s) and/or door(s)?
Yes!

Will you clean the new window(s) and/or door(s) before you leave?
Absolutely!