Warranty Information
At OneSource, we are committed to helping you navigate these warranties to ensure you have the peace of mind that comes with knowing your windows and doors are well-protected.
Life-time Labor Warranty
At OneSource, we stand behind the quality of our work. That's why we offer a life-time labor warranty on all installation services from the date of installation.
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Workmanship: At OneSource, our skilled technicians are committed to ensuring that every window and door is installed to the highest standards of quality and precision. If any installation-related issues arise, we will address them in a timely manner to minimize any inconvenience to you.
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Timely Resolution: Our team prioritizes quick responses to any concerns you may have, ensuring that any necessary adjustments or repairs are completed efficiently.
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Potential Additional Costs: While we cover workmanship issues under our labor warranty, some specific circumstances may incur additional costs. These could include issues not related to the installation process or damages resulting from external factors. We will communicate any potential costs upfront, ensuring transparency and clarity throughout the process.
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Peace of Mind: We understand that investing in new windows and doors is a significant decision. Our labor warranty provides peace of mind, knowing that you have support should any problems occur after installation.
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Customer Support: If you experience any issues with your installed windows or doors, simply contact our team via 800-957-9689 or sales@onesourcewindow.com. We are committed to providing prompt assistance and resolving any concerns you may have.
This labor warranty is part of our dedication to customer satisfaction and ensures that you can enjoy your new windows and doors with confidence.
Product Warranty
Most warranties for windows and sliding glass doors encompass multiple components, providing comprehensive coverage to ensure your investment is protected. These warranties typically include:
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Insulated Glass: This component is crucial for energy efficiency and thermal performance. Warranties for insulated glass often cover issues such as seal failure, which can lead to condensation between panes. Coverage duration may vary by manufacturer, ensuring you have support against defects that could affect performance.
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Frame: The frame warranty covers structural integrity and material defects. Depending on the manufacturer, this may include protection against warping, cracking, or deterioration over time.
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Hardware: Warranties for hardware components such as locks, handles, and hinges ensure that these essential mechanisms operate smoothly and reliably. Coverage typically includes issues like malfunction or failure due to manufacturing defects.
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Variability by Manufacturer: It is important to note that warranty terms can vary significantly from one manufacturer to another. Each company may have different coverage periods, conditions, and exclusions. Therefore, it's essential to review the specific warranty details provided by the manufacturer of your windows and sliding glass doors.
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Warranty Documentation: We will provide all necessary warranty documentation upon request. This documentation includes detailed information about coverage, terms, and conditions, ensuring you have a complete understanding of the protection offered for your products.
Naomi Watts
OneSource was so competent though, it was worthwhile, and fairly painless. They kept all their commitments. They followed up regularly. I always knew the status of my order. The price was fair and it was overall, a really nice and super competent team. The new sliding doors are wonderful! Such an improvement!