Question 1

Why Choose OneSource?

Accepted Answer

We are a customer service driven company that will always put your total satisfaction as our top priority.

Question 2

What forms of payment are acceptable?

Accepted Answer

We accept personal checks, all major credit cards, and ACH electronic payments

Question 3

Is there a deposit required?

Accepted Answer

Yes, a deposit of 33% of the total invoice is required with the approval of estimate.

Question 4

When is the balance due?

Accepted Answer

Remaining balance due at completion of installation (typically 8-12 weeks from order date)

Question 5

What is the warranty for the window(s) and door(s)?

Accepted Answer

Product warranties vary from manufacturer to manufacturer. Warranties will be provided, upon request

Question 6

Will my sightlines change?

Accepted Answer

Your new windows or doors may vary slightly from the existing ones. Prior to ordering, all products receive approval by your condominium association to ensure consistency of architectural sightlines.

Question 7

Will my Threshold (sill) height be different?

Accepted Answer

Sliding Glass Door threshold (sill) heights will vary from existing ones.

Question 8

What is the warranty for labor?

Accepted Answer

OneSource will warranty the labor work for 3 years from date of installation.

Question 9

Are screens included with my purchase?

Accepted Answer

Yes, screens are always included with the purchase of windows and sliding glass doors.

Question 10

I’ve placed an order. When will installation begin?

Accepted Answer

Products typically ship to our warehouse within 8-12 weeks from the order date. We will schedule your installation once we have verified that all products have been received and are free from defects.

Question 11

What is the typical time frame for installing new window(s) and door(s)?

Accepted Answer

Typically, most installations can be completed within 1-2 days. Each opening will be completed the same day it has begun with no window or door opening left over night.

Question 12

What if I have pets?

Accepted Answer

Please make arrangements to have them removed or isolated in another room.

Question 13

Do I need to do anything prior to installation?

Accepted Answer

Yes, the day before remove all blinds, curtains, and drapes. If you would like us to remove and reinstall; the fee is $75 per window, and $125 per door. To make arrangements please call (240) 755-0435. There should be at least 4 feet of space for our installers to work surrounding the opening.

Question 14

Do I need to be home when you come to install?

Accepted Answer

If you choose not to be home during installation, please notify management/front desk to approve our entry into your unit.

Question 15

If it is raining or snowing, will you still come to install as scheduled?"

Accepted Answer

We may not work that day, depending on the severity of the weather conditions. If we need to reschedule, we will contact you with our next available installation date.

Question 16

Will you clean the new window(s) and/or door(s) before you leave?

Accepted Answer

Absolutely!

Question 17

Do you dispose of the old windows or doors?

Accepted Answer

Yes

Question 18

What is Low E glass

Accepted Answer

Low E glass has an oxide coating which is invisible to the eye but protects against UV rays which can burn your skin, fade carpets, and damage furniture. In the winter it reflects certain segments of the sun’s light back in to the home to keep it warmer and in the summer it reflects sun segments outside to stay cooler.

Question 19

What does U-value mean?

Accepted Answer

It is a measurement of how well a window conducts heat. The lower the U-value the better the window insulates against heat transfer.

Question 20

What does SHGC mean?

Accepted Answer

Stands for “Solar Heat Gain Coefficient” and represents the amount of heat from the sun allowed to pass through your window. The lower the SHGC value, the less of the sun’s heat that can pass through the window.

SERVICES

Windows

Doors

Balcony Enclosures

Repair Services

MHIC # 131028

VA Class A # 2705119365

Wash DC # 410521000047